Infusion therapy FAQs

• If you have full access to Children’s Health℠ version of Epic you will need to enter infusion orders via Epic.

• If you have access to Epic via EpiCareLink, you will need to visit Children’s website for the list of approved therapy plans and the referral process.

For general questions about scheduling, please contact the Plano Special Procedure Unit (SPU) clinic at 469-303-3400

Once a referral to Special Procedure Unit (SPU) has been made, families are generally contacted within 2-3 business days to set up the infusion appointment. In general, appointments are scheduled 2-3 weeks out.

• If you have a specific patient concern, please contact the Special Procedure Unit (SPU) at 469-303-3400

• For our anxious patients, we do have child life staff available in clinic to assist with support for patients during IV starts.

The prior authorization process generally takes 2-3 weeks.

Children’s Health Specialty Center 1 Plano, 7601 Preston Road, Suite P2300, Plano, Texas 75024. 469-303-3400

Please contact our Special Procedure Unit (SPU) support team at 469-303-3400.

• Community based specialty physicians can access lab results by visiting https://physicianportal.childrens.com/registration/ and completing the portal registration.

• The SPU nursing team is not responsible for managing or notifying referring providers of lab results unless they are a condition of treatment within the infusion orders.

It is our expectation that the referring provider office will provide any necessary education and follow up for patients receiving special procedure infusions.