Patient Rights and Responsibilities
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Children’s Health℠ affirms each patient’s right to receive care delivered in a considerate, respectful, dignified and comforting manner. As a parent, guardian or authorized representative of a patient at Children’s Health, you have the right to receive information about your rights and the hospital’s policies related to those rights.
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If you or your family feel your rights as a patient were not upheld, you have the right to file a grievance and receive a written response from the Grievance Resolutions Committee of Children’s Health or file a grievance with one of the agencies below.
If you feel your issues are not being resolved or addressed by Children’s Health, you may contact:
The Joint Commission Office of Quality and Patient SafetyPatient safety concerns can be reported to The Joint Commission:
By calling 800-994-6610 to receive an automated message providing instructions on how to file a written patient safety report or concern.
At www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
By fax to 630-792-5636
By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Health Facility Compliance Group(MC 1979)Texas Department of State Health ServicesP.O. Box 149347Austin, Texas 78714hfc.complaints@dshs.state.tx.us1-888-973-0022 Complaint Hotline1-512-834-6653 Fax
