Introducing Amazon Hub Lockers at Children’s Health℠

Deliveries and returns made easy for our patient families

Children’s Health℠ continually strives to improve the experience of the patients and families we’re so privileged to serve, driven in large part by a steadfast commitment to innovation and creative solutions. In that spirit, we’re proud to have become the first pediatric health system in the country to offer Amazon Lockers. 

Implemented in direct response to feedback from our Family Advisor Network, this important amenity connects the families of hundreds of children who receive inpatient care at Children’s Medical Center Dallas each month with access to Amazon.com products, providing a sense of normalcy and control amid the often stressful, uncertain circumstances of a child’s hospital stay.

We’re thrilled to share this significant service with our patients and families, one of the many ways we’re working across our system to improve every moment of the health care journey with unique amenities, updated facilities and streamlined processes.

How do I use the Amazon lockers?

Open 24 hours a day, seven days a week, Lockers ensure our team members and patient families can safely and conveniently access online orders – a benefit that has proved even more valuable in light of COVID-19, as many of us became increasingly reliant on online shopping to obtain essential items.   

To use an Amazon Hub Locker, follow these simple steps:

1. Shop at Amazon as usual. Add items to your basket and proceed to checkout.

2. Find the Children’s Health Locker. Search for "1935 Medical District Dr" and select "1935 Medical District Dr, Dallas, Texas, United States." Under "Amazon Hub Locker - Haste," click the box under "Not a public location," and then click "Add to address book."

3. You’ll receive a barcode and numeric code from Amazon via email or text once your package has been delivered.

4. Scan your barcode or enter your numeric code at the Locker to collect your package.

Frequently Asked Questions

Find our Lockers

The Amazon Lockers at Children’s Medical Center Dallas are located next to the Dining Car Café and across from the B3 Elevators.

To receive real-time, turn-by-turn navigation to the Lockers from any location, find our Lockers in the Children’s Health Mobile App. To download the app, text “app” to 77-444.