MyChart Frequently Asked Questions

MyChart is a secure online tool that serves as the patient portal for Children’s Health. You can access MyChart through the Children’s Health app, the MyChart app, or on the web. You can use MyChart to manage and receive information about your or your child’s health.

With MyChart, you can:

• Securely message with your child's care team

• Request and view medical records

• View appointments

• Request prescription refills

• Access test results

• Pay bills online

MyChart is an electronic health record (EHR), accessible from our website or the MyChart app. Children's Health uses MyChart as our patient portal.

The Children's Health app includes the same features and functionality as MyChart in a format that's specially designed for caregivers.

In addition, the Children's Health app has

• indoor maps and directions inside our Dallas and Plano buildings

• Find a Doctor search

• Find a Location search including Children's-affiliated primary care clinics

• useful childrens.com content

No, MyChart is a free service offered to our patients.

MyChart is for Children’s Health patients and their caregivers. To have a Children’s Health MyChart account you must be either a patient of Children’s Health (aged 14 or older), or the parent or legal guardian of a patient (any age).

Children in foster care and their caregivers are not eligible for MyChart accounts.

Learn more about different types of accounts.

You need access to an Internet-connected device and an up-to-date browser (such as Safari or Chrome). Alternatively, you can download the Children’s Health App on your iOS or Android device from the Apple App Store or Google Play, or text “APP” to 77444.

Message frequency varies. Message and data rates may apply. See our Privacy Policy and Terms of Service. Reply STOP to opt out of texts and reply HELP for help.

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by MyChart.

Read our Privacy Policy.

If you or your child has already been seen by a Children’s Health provider, fill out and submit this registration form. Our Health Information Management team will review and verify your information, then email you an activation code.

You can also sign up at your next appointment by working with a Children’s Health team member to set up your account. You will be given an activation code and will be able to log in to your MyChart account immediately.

You need a separate MyChart account for each health organization you use.

If you already have the MyChart app installed on your mobile device, the easiest way to activate your account is to click the link in the activation message you received from Children’s Health.

You can link your MyChart accounts from other organizations to see all your child’s health information in one place. To get started, select “Link My Accounts” from the home screen of the Children’s Health app or from the MyChart main menu.

The fastest and easiest way to activate your account is to click the link in the activation message you received by text or email. After you’ve activated your Children’s Health account, you can add Children’s Health to your MyChart Health Organizations and log in with the username and password you set up during activation.

If you do not click the link in the activation message within 28 days of receiving it, you will receive a follow-up message that includes a 10-character code. The activation code is a mix of letters and numbers with a dash in the middle. It may be followed by a date.

You will need to copy and paste the activation code from the reminder message to the activation form.

Contact the MyChart Patient Support Line at 866-499-2742 and after we verify your information, a new code will be sent via e-mail.

Activation codes are valid for 30 days. If you did not activate your MyChart account within 30 days of receiving the activation message, you will need to request a new code.

Request a new code.

If you went through the signup process but declined the Terms and Conditions, you will need to submit a new account request.

Request an account.

You may call our MyChart Patient Support Line at 1-866-499-2742.

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal Children's Health MyChart account, and see information regarding their family member.

To add another child to your proxy account, you will need to submit a new Proxy Access Request. You may include multiple children on your request form.

When you fill out the form, select Add Child to Existing Account and include your Children’s Health username if you know it.

The Children’s Health app has a shortcut to the request form at the top of the family dashboard when you’re logged in.

Add another child to my proxy account

No, due to the sensitive nature of medical information, each proxy must have their own account. To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.

Request a proxy account.

Adult patients (18 and older) can give proxy access to their health record by going to Sharing > Sharing Hub in their MyChart menu.

To add another parent to your child’s account, that parent will need to submit a Proxy Access Request. They may include multiple children on their account request form.

Request a proxy account.

1. From a patient account, select Schedule an Appointment from the MyChart menu.

2. Select the provider you wish to schedule with or the type of visit you’re requesting.

3. Respond to the prompts.

4. Select a day and time for your appointment.

5. Confirm the patient’s personal details and insurance.

6. Tap or click the “Schedule it” button.

PreCheck-In is a MyChart feature that allows you to complete some check-in tasks before you arrive for an appointment. You will receive a MyChart notification that PreCheck-In is available 3 days before your appointment.

With PreCheck-In, you can:

• eSign consent forms

• Update personal information and add additional contacts, such as a primary caregiver

• Verify insurance information and upload pictures of the front and back of your insurance card

• Update current health issues, medications, and your pharmacy

• Complete pre-visit questionnaires and report recent travel history

• Make co-payments or pre-payments if available

If you already have an appointment and a wait list is available, you can add yourself to the wait list by selecting the appointment from the Appointments screen and then clicking “Get On Wait List.”

When you schedule a new appointment in MyChart, you will be given the option to join the wait list if a provider offers this.

If an earlier appointment becomes available, you’ll be notified and can choose to accept the new appointment or keep your existing appointment.

If you accept the new time, you’ll see a confirmation of your appointment.

Tip: For the best experience, find a quiet, well-lit spot that has a strong internet connection or data signal, and plan to log in 20 minutes before your appointment.

1. Log in to MyChart and go to the profile of the patient having the video visit.

2. Select “Appointments” to view the upcoming video visit. If you have not completed PreCheck-In, do that now.

3. Once you have completed PreCheck-In, select the “Join video visit” button. Your video visit will launch in a new web browser window on your mobile device or computer.

Note: You will only be able to join a video visit if you are within 30 minutes of your appointment time and all PreCheck-In tasks have been completed and submitted.

Go to the Virtual Visit page for more detailed instructions and technical support.

You do not need a MyChart account to join a video visit. Find detailed instructions on the Virtual Visit page.

Select Messages from the patient's shortcuts or the MyChart menu. Then tap the button that says “Send a message.” Follow the prompts to ask a question or send a message.

1. Select Messages from the patient's shortcuts or MyChart menu.

2. Tap the button that says “Send a message.”

3. Select “Message your care team” and then select “Request letter or school note.”

4. Select the appropriate provider.

5. Write out any necessary information in the message text area and give your message a meaningful Subject, such as “school note needed.”

6. Tap “Send” in the bottom right corner of the screen.

You should get a response within 2 business days. To send a message from MyChart, select “Message Your Care Team” and choose the subject so it gets routed to the correct Care Team member.

Please note that MyChart should not be used for urgent situations. As always, dial 911 if it is an emergency.

From the test result screen, tap the speech bubble icon at the top of the screen to send a message about the result to your provider.

If you don’t see this icon, go to Messages in the MyChart menu to ask your care team about your test result.

Test results can be found in the patient’s MyChart menu in Test Results.

Most test results are automatically released to MyChart as soon as they become available. You may receive test results before your provider has had a chance to review them and contact you. Some results may be difficult to interpret or include sensitive information. Please allow up to 7 business days for your provider to review your results and follow up with you.

From the test result screen, tap the speech bubble icon at the top of the screen to send a message about the result to your provider.

If you don’t see this icon, go to Messages in the MyChart menu to ask your care team about your test result.

If you prefer to get results directly from your doctor to avoid any misunderstanding or unnecessary alarm, you can turn off MyChart notifications when test results are released.

In the profile of the patient getting results, go to Communication Preferences in the MyChart menu, go to the Health section and open Advanced settings. Then scroll to Test Result and toggle all notifications off.

Select Appointments from the patient’s shortcuts or MyChart menu. Select a past appointment to see all details from that visit.

You can view, download and send summaries from multiple visits at a time in the patient’s Document Center.

You will find notes in past visits under Appointments. Select “View Notes” for each appointment to view specific documentation.

You can view notes that were written by your provider during your visit. Notes will be available when your provider completes their documentation.

Patients admitted to the hospital will be able to see notes in MyChart after being discharged.

If you have questions or concerns about a specific note, please send your care team a MyChart message.

Your MyChart information comes directly from your electronic medical record with your doctor's office. Message your care team to correct any inaccurate information or bring this up at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You can request, send, and download your records from the Document Center in MyChart. There is no charge for this.

If you do not have a MyChart account, you may request records online or submit a request in person, by mail, or fax. A copy fee may be charged for release of paper records.

Learn more about requesting medical records.

From your child’s profile, select Health Summary from the MyChart menu, then scroll down to Immunizations.

Share Everywhere is a way for patients to share their medical information with the people taking care of them, even if a care provider doesn’t have access to an electronic health record (EHR).

Using MyChart, a patient can generate a share code and provide it to the person they want to share their health data with. This might be a doctor, chiropractor, physical therapist, dentist, or school nurse, for example. The share code recipient enters that code and the patient’s date of birth on the Share Everywhere website to receive one-time, temporary access to the patient’s health information. The person who views this information can also write a note back to the patient’s health system to help keep them informed of the care they provided.

The person who receives the share code can see some of the same information the patient sees in their own MyChart account, including medications, allergies, health issues, immunizations, care gaps, lab results, medical history, visit records, and code status.

Yes, if you are a parent or guardian with proxy access to your child’s MyChart record. You can generate a share code from your child’s health record and give it to a healthcare provider. The provider will see the same information you see for your child.

The person who receives the share code can view the patient’s health information only until they log out of the Share Everywhere website. They cannot log in later and see it again unless the patient or the patient’s proxy gives them another share code.

To generate a share code, you must be logged in to MyChart. When you generate a share code, it is only valid until it’s used, up to an hour. To be able to see a patient’s information in Share Everywhere, the share code recipient must also know the patient’s date of birth. If the share code recipient enters the patient’s date of birth incorrectly three times, the share code is invalidated. As an additional layer of protection, the share code redemption page is protected by reCAPTCHA.

Patients and their proxies can generate share codes from any computer or device with access to the MyChart website, or through the Children’s Health app or MyChart app.

Notes providers write in Share Everywhere are sent back to the healthcare organization from which the patient generated the share code, where they are filed to the patient’s health record.

There is no way to respond directly through Share Everywhere, but providers are prompted to include their contact information in the notes they send so that they can be reached if needed.

Depending on your level of access, MyChart Billing allows you to view current open accounts, previous statement information and previous payments, make payments and get printable itemized bills.

To see your billing information in the Children’s Health app, log in and select Billing & Estimates on the home screen.

To see your billing information on the web or in the MyChart app, select Billing Summary from the MyChart menu.

If you are the guarantor for your child and have an active Children's Health MyChart account that is linked to your child's account, you can view your child's billing information. If you need to link your account to your child's account, call Health Information Management at 214-456-2509.

Only the guarantor (the person financially responsible for an account) can see billing information. Guarantors can view all billing information for any patients associated with the guarantor’s account. Individuals who only have clinical proxy access cannot see billing information.

The guarantor is the person or entity responsible for paying the balance of an account.

To pay your bill in the Children’s Health app, log in and select Billing & Estimates on your home screen.

To pay your bill on the web or in the MyChart app, select Billing Summary from the Home Screen or the MyChart menu.

Tap the “Pay Now” button next to the bill you want to pay.

If you can’t pay your whole bill at once, you can set up a payment plan in MyChart. On the Billing Summary screen, tap the Set up payment plan button on the bill. Set the amount you can pay each month, then set your payment method.

If you need to make other arrangements or need help with your payment plan, call Patient Financial Services at 214-456-2455.

Only some Children’s Health invoices appear in MyChart. For more information, visit our Pay My Bill page.

Yes, a notification is sent when a payment is made, new statement received, billing letter sent, credit card on file is expiring soon, and if payment is missed.

To change how you are notified, go to your MyChart Communication Preferences and select Billing.

Look for the banner to sign up for Paperless Billing on the Billing Account Summary in your MyChart account and follow the prompts.

No, only some Children's Health invoices can be paid through MyChart. For more information on identifying and paying your bill, visit our Pay My Bill page.

Yes. Children's Health follows PCI-DDS certification requirements and ensures that all credit card data is encrypted and secure.

Go to Billing. When the Billing Summary screen loads, select View balance details on any bill, then select the Documents tab.

Tap Get new itemized bill in the Itemized Bills section. In the pop-up, set the date range of bills you want itemized. Then tap Generate to make a printable, downloadable PDF of the itemized bills from that time.

If you don’t see Get new itemized bill, contact Patient Financial Services at 214-456-2455.

Click the Forgot Password link on the sign-in page to reset your password online.

Contact the MyChart Patient Support Line at 866-499-2742 and after we verify your information, a new code will be sent via e-mail.

Log in to MyChart and select Personal Information under Account Settings in the main menu. Edit the fields as needed then save your changes.

We take great care to keep your health information private and secure. Access is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password and that password must be used to access the account.

We also require two-step verification anytime you log in to your account on a new device. We’ll send a code to your verified email address or mobile phone number that you’ll enter in order to log in. The device will automatically be remembered unless you uncheck “Trust this device” during verification. Devices connected to your account must be re-verified each year.

You may receive email or text notifications that contain a link to MyChart. The link lets you securely log in to MyChart and expires after a short time. If you think your phone number or email account may be compromised, you can check or change your contact information in MyChart on the “Personal Information” page.

For more help, call us at 214-456-2503.

For the security of your account we require two-step verification when you log in to MyChart on a new device. Once verified, your device will be remembered, and you will not have to reauthenticate for one year. This cannot be turned off.

We aim to protect your privacy and the security of your information. While logged in to MyChart, if you are inactive for 15 minutes or more, you will be automatically logged out of MyChart.

If you access MyChart from a computer, we recommend that you log out of MyChart if you leave your computer for even a short time.